1. Our commitment

ZemZem is firmly committed to protecting minors from all forms of exploitation and abuse. Our app is strictly reserved for adults (18 and over), and we apply a zero-tolerance policy towards any content or behaviour involving child sexual abuse or exploitation (CSAM/CSAE).

2. Age restriction

  • Registration on ZemZem is reserved for people aged 18 and over.
  • Date of birth is checked at registration.
  • Any account identified as belonging to a minor is immediately suspended and deleted.
  • Data associated with a minor's account is deleted as soon as possible.

3. Prohibited content

The following content and behaviour are strictly prohibited on ZemZem:

  • Any sexual or suggestive content involving minors.
  • Sharing, distributing or soliciting child sexual abuse material (CSAM).
  • Any behaviour aimed at contacting, soliciting or exploiting minors.
  • Grooming (psychological manipulation of a minor for the purpose of exploitation).
  • Any promotion or normalisation of the exploitation of minors.

4. Reporting

We encourage all our users to immediately report any suspicious content or behaviour involving minors. You can report in several ways:

  • In the app: Use the "Report" button available on every profile and in every conversation.
  • By email: Send a report to safety[at]zemzem.fr.

All reports related to child safety are handled as a priority by our moderation team.

5. Enforcement

When these standards are violated, we take the following measures:

  • Immediate removal of the illegal content.
  • Suspension and permanent deletion of the user's account.
  • Retention of the evidence required by the competent authorities.
  • Reporting to the judicial authorities and the competent child protection organisations, in accordance with applicable French and European law.

6. Cooperation with the authorities

ZemZem cooperates fully with law enforcement and the competent authorities in investigations into the exploitation or abuse of minors. We undertake to:

  • Respond promptly to legal requests and court orders.
  • Proactively report any illegal content to the competent authorities (PHAROS, NCMEC).
  • Retain relevant data in accordance with legal retention obligations.

7. Contact

For any question about our child safety standards or to make a report: